Qiwa is an online platform by the Saudi Ministry of Human Resources and Social Development, designed to streamline HR processes for employees and employers. It provides essential services like managing contracts, work permits, and other employment-related tasks, guaranteeing compliance with labour laws. For employees, Qiwa safeguards their rights and keeps their information up-to-date. Employers benefit from efficient workforce management. Keeping your mobile number updated in Qiwa is vital for receiving timely notifications about contract changes, permit renewals, and other important updates, helping you stay informed and avoid potential issues with your employment status.
What is Qiwa?
Qiwa is an online platform in Saudi Arabia that helps employees and employers manage work-related tasks, like signing job contracts and transferring jobs. It’s important to keep your contact information, like your mobile number, updated on Qiwa so you don’t miss any important messages or notifications. This way, you can easily use the services and avoid any problems with your job details or paperwork.
Why You Might Need to Change Your Mobile Number
1.Scenarios Where Updating Your Mobile Number is Necessary:
- Lost Phone: If you’ve lost your phone, updating your number ensures you still receive important notifications.
- Changed Service Provider: Switching to a new provider may involve a new number, requiring an update in Qiwa.
- Security Concerns: If your number has been compromised, update it to maintain account security.
- Outdated Contact Information: Keeping your contact details current avoids missing critical updates.
2. Impact of Not Updating Your Mobile Number in Qiwa:
- Missed notifications regarding employment or legal matters.
- Inability to receive verification codes for account access.
- Potential delays in critical processes and communications.
Steps to Change Your Mobile Number in Qiwa:
1. Log in to Your Qiwa Account:
Begin by accessing the Qiwa platform. Enter your credentials (username and password) to log in to your account.
2. Navigate to the ‘Personal Information’ Section:
Once logged in, head to the ‘Personal Information’ tab or section within your account settings. This is where you manage your details.
3. Locate the ‘Mobile Number’ Field:
In the ‘Personal Information’ section, find the field labelled ‘Mobile Number.’ This is where your current number is displayed.
4. Enter Your New Mobile Number:
Replace the existing number with your new mobile number. Ensure that it’s entered correctly.
5. Confirm the Change by Entering the Verification Code:
A verification code will be sent to your new mobile number. Enter this code in the provided field to confirm the update.
6. Save the Changes:
Finally, save your changes. Your new mobile number is now updated in your Qiwa account, ensuring continued access and notifications.
By following these steps, your new mobile number will be updated securely.
Common Issues and Troubleshooting
1. What to Do if You Don’t Receive the Verification Code:
- Check Spam/Junk Folder: Sometimes, verification codes are filtered into spam or junk email folders.
- Verify Mobile Number: Ensure the number you entered is correct and active.
- Resend Code: Use the ‘Resend Code’ option on Qiwa to request a new code.
- Contact Support: If issues persist, contact Qiwa customer support for assistance.
2. How to Resolve Login Issues:
- Check Credentials: Verify that you’re using the correct username and password.
- Reset Password: Use the ‘Forgot Password’ link to reset your login details.
- Clear Cache: Clear your browser’s cache and cookies.
- Contact Support: Reach out to Qiwa support if you still can’t access your account.
