Hey there! If you’re looking to set your desktop mail client software as your default email shop, you’ve come to the right place!!
Our Business/Enterprise mail can be configured on various email clients such as Outlook, Windows Mail App, Thunderbird, etc.
The mail clients listed below contain instructions on how to set up your mail account for the mail clients specified.
Microsoft Outlook 2016 Microsoft Outlook 2019 Microsoft Outlook 365 Windows 8/10 Mail App Mozilla Thunderbird 78 MacOS
Locating the Email Client Configuration settings
Non-SSL Hostnames
If you are configuring your Email Client using your branded hostnames, you will not be able to use the SSL ports. In this case, you can use the following hostnames.
Outbound Server SMTP smtp.domainname.com Port 25/587 Inbound Server IMAP imap.domainname.com Port 143 Inbound Server POP pop.domainname.com Port 110
The domainname.com in the above example needs to be replaced with your domain name. For example, if your domain name is example.com, the above-mentioned hostnames will be as follows.
smtp.example.com
imap.example.com
pop.example.com
SSL Hostnames
Our Email infrastructure supports TLS/SSL configurations on an Email Client too. We support STARTTLS on SMTP and SSL on IMAP and POP. Based on the product you have with us, you can use one of the following configurations.
Free Email or Business Email
Our Free Email and Business Email infrastructure is set up in two data centres. Depending upon where your order is provisioned, you will need to use one of the following hostnames.
Configuration 1
Outbound Server SMTP (STARTTLS) smtp.mailhostbox.com Port 25/587 Inbound Server IMAP (SSL) imap.mailhostbox.com Port 993 Inbound Server POP (SSL) pop.mailhostbox.com Port 995
Configuration 2
Outbound Server SMTP (STARTTLS) us2.smtp.mailhostbox.com Port 25/587 Inbound Server IMAP (SSL) us2.imap.mailhostbox.com Port 993 Inbound Server POP (SSL) us2.pop.mailhostbox.com Port 995
Note: By default, all new orders are required to use Configuration 2.
However, if you have old orders, you may need to use Configuration 1.
If you want to know for sure which configuration you need to use, you can simply go to your Email Admin Dashboard and go to Mail >> DNS Configuration
You will find your configuration under the heading Branding Configuration
Enterprise Email
If you have the Enterprise Email with us, the configuration is pretty straightforward as follows.
Outbound Server SMTP (STARTTLS) us3.smtp.mailhostbox.com Port 25/587 Inbound Server IMAP (SSL) us3.imap.mailhostbox.com Port 993 Inbound Server POP (SSL) us3.pop.mailhostbox.com Port 995
Configuring your Email Client
Now that you have located and identified the settings you need, you can proceed to configure your Email Client accordingly. Based on which product you have with us viz. Free Email, Business Email, or Enterprise Email, you can use the above-mentioned configurations: SSL hostnames or Non-SSL hostnames to configure your Email Account on the Email Client of your choice.
Outlook 2016
This section will take you through a step-by-step guide on how to configure your Email Account with us on Microsoft Outlook 2016.
Note: We will be configuring the email account using SSL Hostnames for SMTP and IMAP protocols.
Step 1: Launch Microsoft Outlook 2016 on your computer. If you are launching it for the first time, you will directly see the window as shown below. If you have already configured some other email accounts on Outlook already, you can click on File Menu > Add Account to see the window as shown below.
Enter your Email Address
Check the box that reads “Let me set up my account manually”
Click on Connect
